At Primus, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy describes how Primus collects, uses, stores, discloses, and safeguards your information when you visit our website or purchase Primus mattresses, pillows, and sleep products. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Primus may collect personal information including, but not limited to, your name, phone number, email address, billing and shipping address, and order details when you place an order, register on our website, or contact us. We may also collect non-personal data such as IP address, browser type, device information, and website usage data to enhance website performance and user experience.

Use of Information

The information collected by Primus is used for processing orders, delivering products, managing customer accounts, providing customer support, improving our mattress and sleep product offerings, and communicating order-related updates. With your consent, we may also use your information for marketing and promotional communications.

Data Security

Primus implements reasonable technical and administrative security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, PCI-compliant payment gateways. Primus does not store credit or debit card details on its servers.

Sharing of Information

Primus does not sell, trade, or rent your personal information to third parties. Your information may be shared only with trusted service providers such as logistics partners, payment processors, and IT service vendors, solely for the purpose of order fulfillment and service improvement, and in compliance with applicable laws.

Cookies and Tracking Technologies

The Primus website uses cookies and similar technologies to improve website functionality, analyze traffic, and personalize user experience. You may manage or disable cookies through your browser settings; however, some website features may be limited as a result.

User Rights

You have the right to access, correct, update, or request deletion of your personal information held by Primus, subject to applicable legal and regulatory requirements. You may also opt out of receiving promotional communications at any time.

Compliance with Laws

Primus processes personal data in accordance with applicable data protection and privacy laws in India. We may disclose personal information if required to do so by law, regulation, legal process, or governmental request.

Policy Updates

Primus reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated policy.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact Primus at 011-49842992